Like all online stores, you may return or exchange any item with the exception of swimwear and underwear.
Returns and exchanges are valid for 15 calendar days after delivery. This date will be the one recorded on the delivery documents. The item, form and purchase invoice must be sent to the following address:
Coosy Headquarters
Calle Miguel Yuste 16 1º A-B
28037 Madrid
The item must be in its original condition and packaging and include all of its accessories and tags. Items not meeting these requirements or that have been worn will not be returned or exchanged. All items will be inspected upon their return. The customer will bear any charges associated with the return or exchange of an item. will not accept any item paid for on delivery. Following confirmation of a defective item or a shipping error, the customer will receive a refund proportional to the amount paid for the shipping and return of the item. The item is the customer’s responsibility until arriving and we therefore recommend using a certified and secure shipping method. Customers should also keep the mail slip until the item is received in our office.
*If you’ve lost our return - exchange form, don’t worry, you can request another one at

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