COOSY SHOP, S.L.U. is a spanish company authorised to the commercialisation of clothes and accessories, with registered office at C/ Manuel Quiroga 4. 36002, Pontevedra , with VAT No. B94073459, makes public knowledge of the following purchase conditions:
Seller: COOSY SHOP, S.L.U. identified in the previous paragraph.
Customer: any natural person of legal age that wants to buy any article offered by the SELLER through this webpage.
Product: clothes and/or accessories.
2. OBJECTIVE AND SCOPE OF APPLICATION.
This hiring and use General Conditions have as a regular objective the disposition of the information provided on the SELLER’s online shop, purchase of clothes and/or accessories and commercial transactions among the SELLER and the CUSTOMER.
The contracting will be made in Spanish.
3. INDENTIFICATION OF THE CONTRACTING PARTIES.
On the one hand the seller, of which information appears on the head of this conditions, on the other hand the CUSTOMER, whose personal information has been recorded, the responsibility of the authenticity of them belongs only and exclusively to him/her.
4. OBLIGATIONS RELATIVE TO THE PURCHASE PROCEDURE.
The CUSTOMER is the only responsible for the veracity of the information introduced by himself on the shopping procedure and agrees to the obligation to facilitate verified and complete information. If the CUSTOMER breaches this obligation, the response to the possible damages produced to the SELLER or to any third part that have interceded will be under the responsibility of the customer.
5. CONDITIONS OF SERVICE.
The commercial conditions of this service along with the sales that can be eventually brought about by the SELLER will always appear in the present webpage so they can be consulted, filed or printed.
The SELLER reserves the right to modify the present General Conditions of Contracting at any moment as any other document displayed on the webpage without prior notice.
The seller can ask the CUSTOMER for the acceptance of the additional and extra clauses to this General Conditions of Contracting that should be equally read and accepted for the effective provision of the service or products.
In case of contradiction or conflict with any of the precepts or conditions agreed by the CUSTOMER, the specific conditions will prevail over the general ones.
The SELLER will not be responsible for the delays or mistakes that may happened during the access, functioning and effectiveness of the webpage or in the services and/or contents, as well as the interruptions, stoppage or its badly working, when its origin took place because of breakdown produced by natural disasters or force majeure, or of extreme emergency such as strikes, computer attacks or intrusions or any other force majeure as well as mistakes in the telematics transfer networks of information and in any case when the mistake would have been produced by a third part unconnected to the seller’s company.
The SELLER takes responsibility for reliability, veracity and accuracy of the contents or information regarding the offered products in its webpage, unless that those would have been modified by a third part, unconnected or not to the society, without permission from the company.
If at some point any typing error, external to the SELLER’s wishes, would be produced, its correction would be immediately proceeded. If there were a typing error in any of the displayed prices and any customer would have made a purchase decision based on this error, we would notify him the error and the customer will have the right to cancel his purchase free of charge. The delivery of an automatic purchase confirmation does not validate the conditions of the erroneous price.
In the same way, it is possible that the contents of the web may occasionally show provisional information about some products. In the case that the provided information would not correspond to the product’s characteristics, the customer will have the right to cancel his purchase free of charge.
The published images correspond to the offered products, nevertheless, it should be kept in mind that the colours depend on calibration of the colour on the user’s screen. Thus, the colours are illustrative and the product description is binding.
7. CONCLUSION OF THE CONTRACT.
The validity of the contracts that have taken place by electronic means will be protected by the sections 1 and 2 of the 23rd constitutional article of the law 34/2002 of the Information and electronic Trade Society’s Service, having the same validity, they will also produce all the effects of the Civil and Commercial Law.
The contract will be completed from the moment when the CUSTOMER states his approval, therefore we seek the customer to follow very carefully the procedure of the purchase.
The provider will close the electronic document in which the contract has been formalised and this will be accessible to the Customer at the time of the purchase and subsequent to it by the access to the customer’s private area by inserting the user’s name and his password.
8. PRUCHASE PROCEDURE.
The procedure of the service’s contracting is performed by this webpage by electronic means. The steps to follow are the following:
8.1 SELECTION OF THE PRODUCT:
It is enough with pressing the product to obtain its detailed card in which its image is shown, the description of the dress, its composition, delivery, refund, price and the possible advertising, sales or gifts that may take along with it.
If you want the product to be added to the ‘Shopping Basket’, it is enough with pressing the icon of ‘add to my shopping basket’, then the webpage, in which are shown the selected products until the moment, will appear. If you want to remove them, press the Delete option. It is also possible to continue buying by pressing ‘Continue shopping’, or to proceed to the contracting phase itself by pressing ‘Continue to order’.
8.2 INTRODUCTION OF PERSONAL INFORMATION OR REGISTER STAGE.
In second place, after the ‘Continue to order’ bottom has been selected, it’s on to the identification of the customer where there are two options:
1. If the customer is registered, he must introduce his username and password.
2. If the customer is not registered as a user, he will be asked for the following personal information:
a. Full name.
b. Email address.
c. To repeat the password.
d. Acceptance to the subscription of our journal (it is optional).
8.3 DELIVERY INFORMATION:
In the third stage, after having been registered as it is explained in the previous stage, the customer will introduce the delivery and/or billing address and he will be asked for the following information:
a. Full name (or Company name).
b. Dirección address.
c. Postal Code.
g. Telephone number.
h. ID/VAT number.
The customer must choose the delivery way between the offered options. There is also a section to introduce any comment.
8.4 PURCHASE SUMMARY.
The following information is displayed there:
A. The selected products.
B. Delivery information.
C. If the customer wants gift wrapping paper.
D. Delivery method.
E. Payment details.
All this information can be changed by pressing ‘Modify’.
In this stage, the reading and acceptance of the present general conditions of contracting is compulsory. It will be necessary to select the provided box in order to access to the Contracting Process.
8.5 CONFIRMATION VIA MAIL.
After pressing the end of contracting procedure button, the customer will automatically receive an email to the address provided in the register stage with all the information relating to his purchase. The email sent will contain the following information:
a. Order number.
b. Order date.
c. Comments made in the order.
d. Chosen product.
e. Method of delivery and payment.
f. Discounts or promotions (if applicable).
h. Delivery address.
i. Billing address.
The email will be sent within a maximum time period of 24 hours as it is established by law. However, as it is a technical and automatic element, some mistakes can happen out of the website responsible control so in case the customer does not receive this email from the seller, he is requested to make it public to the company.
9. PRODUCT DELIVERY.
The product delivery will be made by any of the following via:
Pickup in Coosy Store ( Avalaible in Barcelona, Bilbao, A Coruña, Las Palmas, Lugo, Madrid Conde Xiquena, Madrid Claudio Coello, Ourense, Pontevedra, Santander, Sevilla, Valencia, Valladolid and Zaragoza )
Deliveries to Canarias and Andorra.
Every delivery headed for Canarias and Andorra will be made by Correos. In case the Customs retains the package, the addressee will be responsible for the processing fees. This condition is accepted with the purchase realization. In those cases in which the product has come to destination and the customer rejects the Customs and processing fees, that amount will be discounted of the product’s refund added to the returned amount.
IN ANY CASE COOSY TAKES RESPONSIBILITY FOR THE CUSTOMS PROCESSING FEES NOT EVEN THE TAXES COMING FROM THOSE.
Delivery costs can be consulted in the following Link
10. PAYMENT METHOD.
The delivery payment can be made by credit card, Paypal or bank transfer.
Regarding the credit card payments, the baking customer data are arranged and payed directly through a virtual Payment Gateway or POS (point of sale) provided by LA CAIXA bank which meets the security conditions required by the Spanish regulations. It can be consulted in the following Link. The seller never accesses or registers the customer’s credit card data.
After having received the product in our office and after the approval, the customer will receive the product cost returned in the same payment method. The estimated time is from 3 to 15 working days, depending on the recipient bank.
In case the customer has made the payment by bank transfer, he must not forget to indicate his bank account number and beneficiary name.
All products will have the applicable taxes applied from a tax point of view.
In order to make any change or return, the customer has 14 calendar days from the delivery receipt to take the product back to the company, the product has to arrive there before passing this period of time. The product must be sent to the following address:
Coosy Oficinas Centrales
c/Miguel Yuste 16. 1º A-B
The costs derived from the changes or returns will be chargeable to the customer, so Coosy will not accept any product cash on delivery. The article is under the customer responsibility until its reception in our offices.
Coosy reserves the right to refuse return sent out of the fixed period as well as those items of clothing that are not in the same conditions as they were sent before. After having received the article in our offices and after the necessary checking, the customer will receive the corresponding price in the customer payment method. The estimated return time is about 10-14 working days, depending on the recipient bank.
Coosy offers the possibility to collect the return in the customer address. (to consult conditions).
Price: 6€* that will be subtracted from the return price.
IMPORTANT: PARTY ARTICLES CANNOT BE RETURNED, JUST COLOUR OR SIZE CHANGED
12. PURCHASE VALIDITY AS A PROOF OF CONTRACT ACCEPTANTE.
Both parts specifically state that the acceptance of the seller offer service by the customer is performed by the tracking of the purchase procedure previously explained in section 8, PURCHASE PROCEDURE.
The fact of telematic following every stage explained in section 8 for the products and accessories purchase delivery by the CUSTOMER, means the express acceptance of the whole present general conditions of contracting, enough grasped to contract.
The contract will be concluded since the date the CUSTOMER shows approval to the contracting conditions published at the moment of the purchase, he needs to expressly select his agreement.
13. PARTIAL NULLITY.
If any of these conditions would be contrary to Law and, therefore, invalid, that will not alter other dispositions according to Law. Both parts commit to renegotiate those invalid service conditions parts and to incorporate them to the rest of the service conditions.
14. APPLICABLE LAW AND JURISDICTION.
The Spanish legislation will be applied to every complaint or litigious issue that concerns the SELLER or anyone dependent on the seller as well as the appeal to the arbitration competent court of Madrid to which the seller is adhered as this extrajudicial solution is fast, effective and economical and it allows to solve easily the disagreements that may appear among customers and users and the seller.
To submit a complaint to the seller, customers must address to the company through the 24 hours contact form.
To make communication possible, we recommend inserting real email address, name and telephone number.
The customer can call the company during the office hours from Monday to Friday 9.00 to 18.00 h. Telephone: 915.219.872 or by email to [email protected]