COOSY SHOP, S.L.U Spanish company authorized for the marketing, design, manufacture, procurement, import, export and marketing wholesale and retail of all types of clothing, fashion accessories such as handbags, bracelets, pendants and the like, and decorative products, with registered office at C / Benito Corbal 52, 1C 36001, Pontevedra Galicia, identified with CIF B94073459, informs all buyers of the following conditions of purchase:


Seller: COOSY SHOP, S.L.U., identified as it appears in the previous paragraph.

Customer: Any natural person, of legal age, who wishes to purchase items that are offered by the VENDOR through this page.

Product: Clothing, footwear, fashion accessories such as handbags, bracelets, pendants and similar, and decorative products.


The purpose of these General Conditions of contracting and use of this page is to regulate the availability of the information provided in the VENDOR's online store, as well as to guide the user through the whole process of purchasing products.

Both browsing the online store and the purchase of any of the products offered in it, imply the acceptance as a CUSTOMER, without reservations of any kind, of each and every one of these general conditions of contracting and other documents that are an integral part of these conditions such as legal notice, privacy policy and cookies policy.

The contracting shall be carried out in Spanish language.


On the one hand the seller whose data are those that appear in the heading of these conditions, and on the other hand THE CUSTOMER whose data have been entered by himself, so that the responsibility for the authenticity of the same corresponds directly and exclusively to him.


The CUSTOMER is solely responsible for the veracity of the data entered by him/her in the purchase procedure, and accepts the obligation to provide truthful, accurate and complete data. If the CLIENT fails to comply with this obligation, it will be under his responsibility to respond for any damages caused to the seller or any third party involved.


The commercial conditions of this service and the offers that may eventually be carried out by the SELLER will always appear on the present web page so that they can be consulted, filed or printed.

THE SELLER reserves the right to modify at any time the present General Terms and Conditions as well as any other document displayed on the website without prior notice.

The Seller may request the CUSTOMER to accept additional and complementary clauses to these General Conditions, which must also be read and accepted for the effective provision of the service or supply of products.

In case of contradiction or conflict of any of the precepts or conditions accepted by the CUSTOMER, the specific conditions shall prevail over the general conditions.


THE VENDOR shall not be liable for any delays or failures that may occur in the access, functioning and operability of the Website, or in its services and/or contents, nor for any interruptions, suspensions or malfunctioning of the same, when caused by breakdowns due to natural catastrophes or situations of force majeure, or of extreme urgency, such as strikes, attacks or computer intrusions or any other situation of force majeure or fortuitous cause, as well as by errors in the telematic networks of data transfer and in any case when the error had been produced by a third party outside the business organization THE VENDOR.

THE VENDOR is responsible for the reliability, truthfulness and accuracy of the contents, data or information regarding the products offered on its website, unless these have been modified by third parties, whether or not outside the organization, without express authorization from the company.

In the event that at any time a typographical error occurs, at all times beyond the control of the VENDOR, it will be corrected immediately. If there is an error of this type in any of the prices shown and a customer has made a purchase decision based on this error, we will inform the customer of this error and the customer will have the right to cancel the purchase without any cost on his part. The sending of an automatic purchase confirmation does not validate the erroneous price conditions.

Similarly, it is possible that the contents of the website may sometimes show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel the purchase without any cost on his part.

The images published correspond to the products offered, however it should be noted that the colors depend on the color calibration on the user's screen for this reason the colors are approximate, and being binding product description given.


The validity of contracts concluded by telematic means is covered by Article 23, paragraphs 1 and 3, of Law 34/2002 of Services of the Information Society and Electronic Commerce and have the same validity and produce all the effects of Civil and Commercial Law.

The Contract is perfected from the moment in which the CLIENT expresses its conformity, therefore we ask you to follow carefully all the purchase procedures.

The provider will file the electronic document in which the contract is formalized and this will be accessible to the Customer at the time of purchase and after the same through your user profile created on the website.


The procedure for contracting the service is carried out through this website electronically. The steps to carry out the contracting are the following:


It is enough to click on the product to obtain the detailed product card, which shows the photo, description of the product, composition, shipping, returns, price, and possible promotions, offers or gifts that it may carry with it.

If you want the product in question to be added to the "Shopping Cart", just click on the "Add to Cart" icon. You can continue selecting products to be added to the cart or click on "View cart" and the page will appear where all the products selected so far will be indicated. If you wish to remove them check the Delete option. You will also have the possibility to continue shopping by clicking on "Continue shopping", or proceed to the contracting phase itself, if you click on "Continue Order".


Secondly, once you have clicked on the "Continue Ordering" button, you will go to the Customer Identification phase, where you have two options:

1. If you are already registered you must enter the User and password.

2. If you are a New Customer you must register as a user, you will be asked for the following personal data:

a. Full Name.

b. E-mail address.

c. Repeat password

d. Acceptance to our newsletter subscription (which is optional).

e. Acceptance of the Privacy Policy


In the third phase of the procedure, and either having registered as indicated in the previous step, the shipping and/or billing address will be indicated and the following data will be requested:

a. Full name (or company name),

b. Address

c. Postal Code

d. Province

e. City

f. Country

g. Telephone


You will also have to choose the shipping method among the options shown, and a section to enter comments.


In this step the following data are shown:

A. Los productos seleccionados

B. Datos de Entrega

C. Si quiere que se le envuelva en papel de regalo

D. Modo de Envio

E. Detalle de Pago

F. Observaciones.

Todos los datos son susceptibles de modificación, pulsando “modificar”

En esta fase es estrictamente obligatoria la lectura y aceptación expresa de las presentes condiciones generales de contratación. En tal caso será necesario seleccionar la casilla dispuesta al efecto para poder acceder al Proceso de Contratación propiamente dicho.


Una vez pulsado el botón de finalizar el procedimiento de Contratación, automáticamente el Cliente recibirá un correo electrónico a la dirección que proporcionó en la fase de Registro en el que se mostrará toda la información relativa a su compra junto con un documento adjunto con la factura de compra. Concretamente se remitirá un correo electrónico que contendrá los siguientes datos:

a. Referencia del Pedido

b. Fecha del Pedido

c. Comentarios hechos en el pedido

d. Producto elegido

e. Forma de entrega y pago

f. Descuentos o promociones (si procede)

g. Total

h. Dirección de Entrega

i. Dirección de Facturación

El correo electrónico de confirmación del pedido y la factura de compra será remitido en el plazo máximo de 24 horas según establece la Ley. No obstante y tratándose de un elemento técnico y automático, pueden llegar a producirse errores que queden fuera del control del Responsable del sitio Web, por lo que se ruega que en caso de no recibir ese correo electrónico de parte del VENDEDOR se ponga en conocimiento de la empresa. El correo con los detalles específicos del pedido será remitido en el plazo de 3 días naturales desde la confirmación del pedido


La entrega del producto se realizará por cualquiera de las siguientes vías:

Envío Estándar

Pick up at COOSY store (Option available for the following stores: A Coruña, Bilbao, Córdoba, Las Palmas, Madrid, Pontevedra, Santander, Sevilla, Valladolid and Zaragoza.

Shipments to the Canary Islands

International Shipments

All shipments will be sent by private courier. In the event that customs holds the package, the recipient will be responsible for the handling fees. This condition is accepted with the realization of the purchase. In those cases in which the item has arrived at destination and the customer refuses the customs and handling payment, this amount will be deducted from the return of the product. Adding the amount of return.


You can find more information about shipping costs in: shipping conditions.


You can pay by credit card, Paypal or bank transfer.

Payments made by credit card, the Customer's bank details are managed and entered directly through a virtual payment gateway or POS (Point of Sale Terminal) provided by LA CAIXA that meets all the security conditions required by Spanish regulations. The seller at no time accesses or records the data relating to your credit card.

All products will be applied the taxes that are fiscally applicable.


You have 14 calendar days for any exchange, return or withdrawal from receiving the garment at home / pick up the item in the store pickup option, this date will be the one that appears on the delivery note.

You can register the exchange or return in your personal profile (LOG IN >> MY ACCOUNT >> RETURNS OF MERCHANDISE )or if you wish to cancel the purchase you must download the following form, fill it in, scan it and send it to the following dirección:[email protected]

The product must be sent to the following address :

Coosy Headquarters / Dept, Returns

Calle Miguel Yuste 16, 1 A - B 28037 Madrid

PHONE: 91 521 98 72

The item is your full responsibility until it arrives at our office, so we recommend that you send the garment by registered mail or courier keeping the receipt until we receive it. The item must be in its original condition and packaging, as well as with all its accessories and tags. No exchanges or returns will be accepted for garments that do not meet these conditions or have been used. All garments will be inspected upon receipt.

The cost of return and exchange, are borne by the customer, Coosy is not responsible for customs charges, except in the case of return for defects. Coosy will not accept any item cash on delivery.

If the garment has a defect or there has been an error with the shipment, after checking, we will proceed to collect the garment in question and will send a new garment of the same or similar conditions, if we do not have stock of that product for replacement will be refunded the order in full.

Coosy will not accept exchanges, returns or claims of garments previously modified by the customer.

Coosy offers you the possibility to pick up the returns at your home (service not available for exchanges) Price: 6 € * to be deducted from the amount of the return.

Exchanges and returns can also be made by sending the garments on your own or delivering the product in COOSY stores in: A Coruña,Bilbao, Córdoba, Las Palmas, Madrid, Pontevedra, Santander, Sevilla, Valladolid and Zaragoza.

You can find more information in the following return conditions.

IMPORTANT:We do not accept exchanges and returns of earrings for hygiene reasons. Party items, marked as such in their product description, will be returned with an online balance available without expiration in the customer's profile.

In case of withdrawal by you, we will refund the amount of the product without undue delay and in any case not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you tell us otherwise, expressly detailing the means of payment through which you want us to make the refund. You will not incur any charges as a result of the refund. Notwithstanding the foregoing, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first.

If you have made your purchase by bank transfer, please remember to provide us with your account number and the name of the beneficiary.


Both parties expressly declare that the acceptance of the SELLER'S service offer by the CUSTOMER is carried out by following the purchase procedure described in section 8, PURCHASE PROCEDURE.

The fact of following telematically all the steps described in point 8 for the purchase process of the products and complements by the CLIENT, supposes the complete and express acceptance of the present general contracting conditions, understood as sufficient to contract.

The contract will be perfected from the date on which the CUSTOMER expresses its conformity with the contracting conditions published at the time of purchase, and must expressly select the acceptance of the same.


COOSY offers warranties on the products we sell through this website, in the terms legally established for each type of product, responding, therefore, for lack of conformity of the same that are manifested in a period of two years from delivery of the product.

It is understood that the products are in conformity with the contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this website, (ii) they are suitable for the uses to which products of the same type are ordinarily intended and (iii) they present the usual quality and performance of a product of the same type that are reasonably expected. In this regard, if any of the products do not conform to the contract, you should bring this to our attention by the following procedure: [email protected].

Some products we sell, especially handicraft products, often have unique characteristics such as textures, colors, sizes and shapes, etc., that make them not exactly the same as another, these differences will not be considered as defects or flaws, but as a characteristic that proves its natural originality and must be accepted by the consumer as part of the unique and individual appearance of the product.


Should any part of these conditions of service be contrary to law and therefore invalid, this shall not affect the other provisions which are in accordance with the law. The parties undertake to renegotiate those parts of the conditions of service that are invalid and to incorporate them into the rest of the conditions of service.


The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law.

Any claim or litigious matter that concerns the SELLER or is related to the use of this website or these conditions shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals, you may also resort to the competent arbitration courts to which the seller is adhered, since this extrajudicial way is fast, efficient and economical, and can easily resolve any disagreements that may arise between consumers and users and the seller.

To file a complaint with the seller, you can use the 24-hour contact form.

In order to make communication possible, we recommend that you insert your real data such as email, name and telephone number.

You can call us during office hours from Monday to Friday 9.00 to 18:00 hours Phone: 915219872 or by email to [email protected]

If you are contracting as a consumer, nothing in this clause shall affect your rights as a consumer under current legislation.


You can send us your complaints and claims through our contact forms or email [email protected], which will be attended by our customer service as soon as possible and, in any case, within the legally established period.

All our stores have complaint forms, if your purchase is online within Spain you can consult the following indications according to the Autonomous Community to which you belong:



Asturias, Principality of

Balearic Islands

Canary Islands


Castilla y León

Castilla - La Mancha


Valencian Community



Madrid, Community of

Murcia, Region of

Navarra, Comunidad Foral de

Basque Country

La Rioja



If you as a consumer consider that your rights have been violated, you can send us your complaint through the email address [email protected] in order to request an out-of-court settlement of disputes.

In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, we make available to the customer the following website which allows access to the European Union's online dispute resolution platform.

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