Frequently Asked Questions
For any questions, you can write to us at info@coosy.es or devoluciones@coosy.es .
Our opening hours are Monday to Thursday from 9:00 a.m. to 6:00 p.m. and Fridays from 9:00 a.m. to 3:00 p.m.
You can also call us at 915 219 872 from Monday to Friday from 9:00 a.m. to 3:00 p.m.
- Select the item you wish to purchase.
- Select the size and click “Add to Cart”.
- You can add more products by selecting “continue shopping” or complete the purchase by clicking “checkout”.
- Check that all the items in your cart are correct and click “Checkout.”
- Fill in your personal details, shipping method and select the desired payment method.
- If you have a voucher, enter the code in the “promotional code” section and click “add”.
- After completing your purchase, we will send you a confirmation email with all the details.
You can check the shipping times at this link Shipping conditions.
In any case, once the order leaves our central warehouse you will receive an email with the estimated delivery time.
Orders placed after midnight will be prepared the following day. Orders placed on weekends or holidays will be prepared the following business day.
During special periods (promotions or sales) delivery times may be affected. Orders are prepared and shipped from our warehouse in Madrid, so city holidays will affect delivery times.
In the exceptional case that we do not have a product from your order, we will inform you of this situation and refund you the proportional part of the order.
We offer several payment methods for online purchases: Amazon Pay, Bank Transfer, PayPal, Card Payment (Visa and Mastercard), Bizum.
You can also finance your purchase through Scalapay in 3 installments.
We always recommend that our customers buy the size they normally wear. If you are between two sizes, we recommend choosing a larger size. It is important to note that depending on the type of fabric and the pattern of the model, the sizing of our garments may vary.
No, having an item in your cart does not guarantee its reservation or availability. There are items with limited availability that may sell out before you complete your purchase.
Once your order is placed, you will receive a confirmation email. If you have any questions, please contact our customer service department at info@coosy.es
Once the order has arrived at the selected store, you have a period of 10 calendar days to collect your purchase. After this time, the order can be returned to the warehouse and the corresponding refund can be made.
If you are unable to pick up your order within the specified time, we recommend that you send an email to info@coosy.es or contact the selected Coosy store so that we can take this into account.
Coosy is not responsible for any customs charges, so the customer must be responsible for the amounts requested to release the package for both shipping and returns or exchange requests.
In the event that the delivery is not accepted, is refused, or the order is returned to Spain, Coosy will deduct the applicable customs charges from the corresponding refund.
¡Formar parte del Club COOSY tiene muchas ventajas! Además de disfrutar de promociones exclusivas, podrás acumular puntos en tus compras y canjearlos por dinero para tus siguientes pedidos.
Acumula puntos con tus compras
Por cada compra acumulas puntos que después podrás utilizar como dinero en tus siguientes compras. 1 punto equivale a 1 €.
Si tu compra está entre 0 € y 210 €, acumularás un 3 % del valor de la compra. Y a partir de 210 €, ¡tu recompensa aumenta! Acumularás un 5 % del valor de tus compras.
Disfruta de promociones exclusivas. Al unirte al Club COOSY recibirás un regalo de bienvenida de 5 €, disponible durante 6 meses y para un único uso.
Además, disfrutarás de un 10 % de descuento por tu cumpleaños, que se activará automáticamente 3 días antes de la fecha que hayas registrado y estará disponible hasta 7 días después, durante un total de 10 días.
También tendrás acceso anticipado a promociones y nuevos lanzamientos, recibirás invitaciones exclusivas a eventos especiales y podrás disfrutar de muchas más sorpresas que iremos preparando para ti.
Aquellos artículos en oferta no acumulan puntos.
El regalo de cumpleaños no es acumulable con tarjetas regalo/vales, puntos y otras promociones.
¡Si no quieres perderte todas estas ventajas puedes registrarte haciendo clic aquí!
Para conseguir tu código de bienvenida, solo tienes que formar parte del Club Coosy. Si ya tienes una cuenta, entra en tu perfil y podrás consultar los descuentos disponibles.
Si todavía no tienes una cuenta, puedes registrarte aquí y disfrutar de tu descuento de bienvenida.
Si formas parte del Club COOSY, disfrutarás de un 10 % de descuento por tu cumpleaños.
El descuento se activará automáticamente 3 días antes de la fecha de cumpleaños que hayas registrado y estará disponible hasta 7 días después, durante un total de 10 días.
Recuerda que el regalo de cumpleaños no es acumulable con tarjetas regalo/vales, puntos ni otras promociones.
Si aún no formas parte del Club, puedes registrarte aquí.
Entra en tu perfil Coosy, con tu correo y contraseña. Una vez dentro, en la sección “Club Coosy” podrás visualizar todas las ventajas y beneficios que tienes disponibles.
Para acceder a tu perfil puede hacer click aquí.
Yes, at Coosy we do offer refunds. You may have read somewhere that Coosy doesn't give refunds, but that's not true. If you're not satisfied with your purchase, you can return the product within the specified timeframe and we'll refund the corresponding amount using the same payment method you used for your online purchase.
You can find all the steps and conditions on our exchanges and returns page.
If you wish to return any item purchased on our website www.coosy.es, please register your request through our returns portal, which you can access by clicking here.
You only need to enter your order number and email address, select the item you want to return, and follow the indicated steps.
Please note that if you refuse to accept your order and customs fees apply, these will be deducted from the refund amount, which will be made using the same payment method.
No, vouchers do not expire.
If you have any questions, please contact our customer service department at info@coosy.es
Para consultar tu tarjeta regalo/vale, entra en tu perfil con tu correo electrónico y contraseña. Una vez dentro, ve a la sección “Club COOSY” y podrás verlo activo en el apartado “Tus Vales”.
Para utilizarlo en una compra online, solo tienes que copiar el código y pegarlo en el apartado “Código de descuento o tarjeta regalo” antes de finalizar tu compra.
Los tarjetas regalo/vales online pueden utilizarse también en nuestras tiendas COOSY de Albacete, Alicante, Almería, Barcelona, Bilbao, Córdoba, Granada, Las Palmas, Madrid, Oviedo, Pamplona, Pontevedra, Salamanca, Santander, Sevilla, Valencia, Valladolid, Vigo y Zaragoza. Nuestras compañeras de tienda podrán localizarlo indicando su nombre o nº de teléfono asociados a su perfil Coosy.
No son válidos en COOSY Murcia, corners de El Corte Inglés ni tiendas COOSY Outlet.
Yes, online return vouchers can be used in our Coosy stores in Bilbao, Córdoba, Granada, Almería, Alicante, Albacete, Las Palmas, Madrid, Oviedo, Pamplona, Pontevedra, Salamanca, Santander, Seville, Valladolid, Valencia, Vigo and Zaragoza.
If you have a voucher generated in store (except Coosy Murcia) you can use it online without any problem.
At Coosy, we inspect every item we send to ensure it arrives in perfect condition. If you have received a defective or incorrect item, please contact us as soon as possible by emailing info@coosy.es , attaching a photo of the item and your order details.
Each case will be evaluated by the corresponding department.
